Privacy Policy

Welcome to teaaams ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our i18n (internationalization) platform and related services.

By using teaaams, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

This policy applies to all users of teaaams, including visitors to our website (teaaams.com), registered users, and anyone who interacts with our services. teaaams is intended for users who are 16 years of age or older.

We collect several types of information to provide and improve our services:

Account Information

• Registration data: Name, email address, and password (stored securely as a hash)
• Profile information: Organization name, role, and preferences
• Authentication data: Login timestamps and session information

Billing Information

• Payment details are processed by our third-party payment processor and are not stored on our servers
• We retain billing history and subscription status for accounting purposes

Usage Data

• Project data: Translation projects, keys, and content you create
• Activity logs: Actions taken within the platform
• Feature usage: Which features you use and how often

Technical Data

• Device information: Browser type, operating system, device type
• Connection data: IP address, access times, referring URLs
• Cookies: Essential cookies for authentication and preferences

We use the information we collect for the following purposes:

• Service delivery: To provide, maintain, and improve our i18n platform
• Account management: To create and manage your account, process transactions, and send service-related communications
• Customer support: To respond to your inquiries and provide technical assistance
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Analytics: To understand how our services are used and improve user experience
• Legal compliance: To comply with applicable laws and regulations
• Communications: To send you important updates about the service (you may opt out of marketing communications)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Legal Basis	Purpose
Contract	Processing necessary to provide our services to you under our Terms of Service
Consent	Marketing communications (you can withdraw consent at any time)
Legitimate Interest	Security measures, fraud prevention, service improvements, and analytics
Legal Obligation	Compliance with tax, accounting, and other legal requirements

We do not sell your personal data. We may share your information with the following categories of third parties:

Service Providers

• Cloud infrastructure: We use cloud hosting providers to store and process data
• Payment processing: Payment processors handle billing transactions securely
• Analytics: We use Umami, a privacy-focused analytics service that does not track personal data
• reCAPTCHA: Google reCAPTCHA protects our forms from spam and abuse

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of teaaams, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

teaaams operates from the United States, and our servers are located in the US. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the US.

For users in the EEA, UK, or Switzerland, we rely on the following safeguards for international transfers:

• EU-US Data Privacy Framework for transfers to certified US companies
• Standard Contractual Clauses approved by the European Commission
• Your explicit consent where appropriate

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Active accounts: Data is retained for the duration of your account relationship with us
• Deleted accounts: We delete or anonymize your data within 30 days of account deletion, except where retention is required by law
• Billing records: Financial records are retained for 7 years as required by tax and accounting regulations
• Security logs: Retained for up to 12 months for security and fraud prevention

Depending on your location, you may have the following rights regarding your personal data:

GDPR Rights (EEA Users)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw previously given consent at any time
• Complaint: Lodge a complaint with your local data protection authority

CCPA/CPRA Rights (California Residents)

• Know: Request information about data collection and sharing practices
• Delete: Request deletion of your personal information
• Opt-out: Opt out of the "sale" or "sharing" of personal information (note: we do not sell your data)
• Non-discrimination: We will not discriminate against you for exercising your rights

To exercise any of these rights, please contact us at privacy@teaaams.com. We will respond to your request within the timeframe required by applicable law (typically 30 days for GDPR, 45 days for CCPA).

We use cookies and similar technologies to provide and improve our services:

Essential Cookies

Required for the platform to function. These handle authentication, security, and user preferences. You cannot opt out of essential cookies while using our service.

Analytics

We use Umami, a privacy-focused analytics service. Umami does not use cookies, does not track personal data, and does not share data with third parties. It only collects anonymous, aggregated usage statistics.

reCAPTCHA

Our contact form uses Google reCAPTCHA to prevent spam. This service may set cookies and is subject to Google's Privacy Policy and Terms of Service.

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and updates
• Access controls limiting who can access personal data
• Employee training on data protection best practices

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email or through a notice on our platform
• Where required by law, obtain your consent before implementing changes

Your continued use of teaaams after any changes indicates your acceptance of the updated Privacy Policy.